RETURNS POLICY

Defect claims or incorrect items must be communicated to the Supplier (shop@yaliglass.com, please include the order number) within 5 days of receipt of shipment.

Returns and /or exchanges for other reasons must be communicated to the Supplier (shop@yaliglass.com, please include order number) within 5 days of receipt of shipment. The return must be pre-authorized by the Supplier prior to shipment. The merchandise must not be used and must be returned in the same conditions and packaging in which they were received. The Client is responsible for return courier shipping charges as well as any other fees including import or customs duties. Returns that do not meet our policy will not be accepted.  Returns are processed within 15 business days of return receipt.

Return Address:
YALI S.r.l.
San Marco 3079,
30124 Venice, Italy