SHIPPING POLICY

TIME

Orders are shipped within 4-10 business days from our studio in Venice, Italy.
Shipping time depends on destination location and courier. The courier of YALI S.r.l. is DHL. 

 

RATES

Shipping rates are calculated according to the total cost of your purchase and your delivery address. The Client must supply a valid email address and contact telephone number in order for the shipment to be made.
Shipping costs are provided at checkout.  Due to the volume or weight of particular products an additional shipping charge may be applied and will be quoted and agreed to by the Client prior to concluding the order for shipping. 

Europe : from 25 - 140 Euro

USA, Canada, Norway, Switzerland : from 35 - 190 Euro

Rest of the World : from 55 - 445 Euro
 


CUSTOMS & OTHER FEE LIABILITY

Any and all customs and import duties, taxes, or other fees applied by the destination country are the full liability of the Client; the Supplier does not take any responsibility. It may be helpful to contact your local customs office for precise information. Any costs incurred for shipments refused upon arrival or unable to be delivered due to unpaid customs/import duties or other fees due will be the responsibility of the Client, including taxes, return shipments and/or second shipments. 

 

DELAYS & DAMAGES

The Supplier is not responsible for any delays due to impediments for delivery including international customs clearance, weather conditions, or other situations in which the courier is unable to deliver.  If the Client does not permit the final delivery attempt, all import duties,  the return shipping fees, the second shipping or reschedule fee will be the responsibility of the Client. The Supplier is also not responsible for damages due to any event once the package has been consigned by the Supplier to the courier. We recommend that any packages arriving that are evidently externally damaged should be immediately pointed out to the courier and photographed. The Client should ask the courier to advise of the correct procedure to follow in such cases according to the courier's policies for damaged packages. Please also inform the Supplier immediately, and at most within 24/48 hours of receipt of the goods (shop@yaliglass.com) inclusive of photographic documentation.